The system was upgraded on May 6th, 2026.  

The upgrade will have a unified look and feel between online banking and mobile banking.  Previously, certain features were only available in online banking such as e-Statements.  Other features were only available in the app, such as the debit card alerts and controls.  Now you will notice a seamless experience between the two products.   This update will also provide a more secure, and simplied login process, the ability to add stop payments to checks, extended transaction history, less password resets and more!

The first login after the upgrade will require your username and password.  If you do not remember your password, please use the forgot password option or reach out to your local branch. 

After successfully entering your username and password, you will be prompted to enter a one-time passcode that you can choose to receive via text, call, or email. This process replaces the previous use of a challenge question. If you always log in from the same device, you may not need to enter a passcode each time, but may be required to when making profile changes or transfers.  If the system recognizes a new device login, a new passcode will be requested at that time for your protection.

Once you have successfully logged in, biometric login such as fingerprint or face ID can be turned back on by navigating to Menu then Settings and Authorized Device Enrollment on your app.

If you enter your credentials incorrectly and become locked out, the forgot password option will automatically unlock you and allow you to reset your password.

Yes, your current settings will transfer over after the upgrade.  Any scheduled or recurring transfers created before the upgrade will still be available, however, these transfers cannot be edited, only deleted.  If you need to make a change to a recurring transfer that was setup prior to the upgrade, you will delete it and create a new scheduled transfer.

If you are a QuickBooks or Quicken user, action will be required after the update to ensure a smooth transition.  Please review the appropriate conversion instructions below.

Action dates references in the conversion instructions are:

• Action Date 1:  On or before May 4th, 2026
• Action Date 2:  On or after May 6th, 2026
  • Quicken Conversion Instructions
  • QuickBooks Desktop Conversion Instructions
  • QuickBooks Online Conversion Instructions
• Aggregation services will experience a 5 day downtime after go-live.  Products that support aggregation include Quicken and Quickbooks Online.

You will be prompted to download an updated version of the FBTMobile app.  The initial login after the update will require your username and password.  If you do not know your password, you can choose the forgot password option before or after the update or reach out to your local branch.

If you use biometrics such as fingerprint or face ID, you may turn these back on after a succesful login by going to Menu then Settings and Authorized Device Enrollment.